The Director General of RSSB, Regis Rugemanshuro on Wednesday 4th November, 2020 awarded 12 RSSB staff with certificates of appreciation in recognition of being outstanding employees in customer service delivery during the year 2019-2020.
This event was witnessed by The Deputy Director General in charge in charge of Funds Management, Jean Marie Gacandaga, Deputy DG in charge of Benefits Dr Regis Hitimana, and Corporate services Division Manager, Emmanuel Mugabo.
Each department, division and units under DG’s office selected its best employee of the year in customer service delivery and the overall employee (Best Employee) was selected by all RSSB employees in Community Based Health Based Insurance department.
Tegera Jean Bosco, CBHI Registration and Coordination Officer scooped the best performing award of the year 2019-2020.
“Am very happy for having been nominated by my fellow employees as the best performer in customer service delivery, to me it means a lot that people recognize what I have been delivering to the members of Community Based Health Insurance in general and to RSSB, as an institution. It is a privilege; I am very thankful to RSSB for this award”: said Jean Bosco Tegera.
‘’This is the first time to receive an award like this, I really want to thank RSSB for having organized this ceremony that encourages its employees’’: added Tegera.
Speaking at the award ceremony, the Director General, Regis Rugemanshuro urged all RSSB employees to always reflect on the institution’s values and enhance the culture of excellence in everything they do.
‘’We should be mindful of our values as they are shortened in this word ‘’ICARE’’: Integrity, Collaboration, Accountability, Respect and Excellence’’: said Regamanshuro
''I want to thank you all for your dedication and I urge every RSSB employee to put Member First in our daily activities and continue providing efficient and delightful service to our clients’’: added Rugemanshuro.
This ceremony was also part of customer service week, an event that is observed annually during the first week of October with aim of celebrating the importance of customer service and continued quality support of clients daily.
The 2020 Customer service week theme is Dream Team, reflecting the importance of teamwork in providing outstanding service to customers.