Changing from Legacy processes and systems
As we enter a new era of technology advances and data-driven business models, we are upgrading our systems and processes to gain in operational efficiency, address technology constraints, meet members experience expectations and support adoption and integration with other systems.
Non-paper based processes
We are moving away from the time-taking processes as we process large number of member's claims. Members and partners will be enjoying the benefits such as timely and faster responses and reimbursements for their claims by reducing the time taken for processes to be completed.
Ensure the compliance rate in mandatory contributions
Digital-led compliance for private and public institutions to ensure the compliance and fraud monitoring. Our members will have a seamless and transparent access of their contributions/benefits via intelligent systems and notification ecosystem.
“We have ambitious plans to transform RSSB, by 2025, into an organisation that is not just fully committed to delivering for our members but that puts members at the heart of all our planning and all our decision-making. Our vision is for RSSB to use all of its power and energy on behalf of our members: to be best-in-class in serving their interests, as a friend and source of help, as a modern, efficient organisation, with user-friendly, enabling technology; as a source of input to Government thinking; as a national and international thought-leader in social policy; as the leading strategic investor in our chosen markets; and as a prudent but ambitious business partner."
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